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Employment Today, HR Solutions - Thomson Reuters

Employment Today, HR Solutions - Thomson Reuters

Alert24 - People Management

AI could improve productivity, but workers fears must be alleviated

AI could improve productivity, but workers fears must be alleviated
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New Zealand

Artificial Intelligence (AI) could provide a boost to workforce productivity, but organisations need to build their employees’ trust in these technologies and upskill staff appropriately if they are to take full advantage of the benefits, says recruiting experts Hays.

PwC analysis suggests that AI could contribute US$15.7 trillion to the global economy by 2030, with US$6.6 trillion of this figure coming from increased productivity. These gains are expected to come from the automation of processes, coupled with AI technologies augmenting their existing labour force.

There are already examples of where AI is starting to have this sort of impact. The latest Hays Journal reports fund managers are using AI to track media or social media stories about particular companies to glean important information that could impact share prices, while GPs are trialling an AI system that conducts an initial triage of patients to determine who requires primary care.

Hays says while some basic positions are likely to be taken over by machines, AI is also creating a need for more highly-skilled professionals.

“With AI taking over routine or repetitive tasks, employees can focus on the more exciting aspects of their job or even move into other areas of the business,” says Nick Deligiannis, managing director of Hays in Australia and New Zealand. He says upskilling will be essential to ensure people become more highly-capable experts in their field.

But while AI will undoubtedly make some jobs easier, it can also increase fears around career security within the workforce.

“HR will need to support the implementation of AI and ensure it is used responsibly while alleviating the perceived threat that many workers see it posing to their livelihood,” says Deligiannis.

“Part of this will involve talking about the rationale behind it, and explaining how it can help individuals perform their job, and potentially develop their career through learning new skills.”


People Mentioned:
Nick Deligiannis
Organisations Mentioned:
PwC; Hays
Reference No:

From Alert24 - People Management

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